Do you resell AI model tokens?
No. Ozthra AI Relay never resells tokens and never marks up model usage. You run official CLIs and APIs under your own account, subscription, or API key. We charge for the control layer—orchestration, guardrails, approvals, and audit.
Is there really no usage meter?
No per-run or per-token billing—your bill never grows with the number of workflow runs, and tokens are never metered on any plan. Team has no run caps at all. Pro includes a generous fair-use allowance of 2,000 runs per user per month, and Free allows 20 runs per user per day—both are anti-abuse guards, not billing meters; nothing is ever charged per run. The only usage-based pricing will be the optional cloud runner, which you turn on deliberately.
How does billing work?
Paid plans are billed monthly per seat through Stripe, with a 5-seat minimum on Pro and Team. Payment happens in Stripe's hosted checkout and billing portal—Ozthra never stores your card details. Your invoices are available in the app with PDF downloads.
What happens when I upgrade, downgrade, or change seats?
Upgrades and added seats apply immediately with a fair prorated charge for the rest of the billing period. Downgrades and seat reductions take effect at the end of the current period—you keep what you paid for until then, and you can undo a scheduled change any time before it lands.
Can I cancel anytime?
Yes. Cancelling takes effect at the end of the current billing period: you keep full access until then, and your workspace then moves to the Free plan with your data intact. You can undo the cancellation any time before the period ends.
How do I manage my payment method and invoices?
From Billing in your workspace: open the Stripe billing portal to update your card or billing details, and view or download any past invoice as a PDF. Plan and seat changes are self-serve from the same page.
Why is Pro so inexpensive?
Local orchestration runs on your machine and costs us almost nothing to operate, so we pass that on. We make money from team governance and implementation, not from metering your runs.
How will the cloud runner be priced?
The optional cloud runner is a separate, opt-in add-on, priced on the compute it actually uses, with a monthly allotment included on paid plans. It is only billed when you choose to run a workflow on Ozthra's cloud instead of your own machine. Final rates are set at launch.
Per seat or per usage?
Per seat for the control layer—not per run. Pro and Team are flat per-user prices billed monthly; Enterprise is custom. If you prefer a flat team price instead of per-seat, ask us during a sales conversation.
Do you offer implementation help?
Yes. The AI Adoption Sprint is a fixed-scope, two-week engagement to review your workflows, set up a governed pilot, and produce an adoption plan. It is sold separately from product subscriptions—see Services.